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DANA deposit and withdrawal

DANA is one of the most widely used e-wallet methods on tampan99 and across Indonesia. To deposit via DANA, log in to your account, select DANA from the payment method list, and confirm your DANA-registered phone number. You are directed to the DANA app or mobile web, where you approve the transaction and return to tampan99. Deposits via DANA typically credit within subject to verification. Withdrawal requests go back to the same DANA account you used for deposit. We process DANA withdrawal requests within subject to verification after verification, though network delays can extend this window slightly. DANA supports deposit amounts from our welcome offer to our welcome offer per transaction. If a deposit does not appear after subject to verification, check your DANA transaction history; if the payment shows as completed in DANA but not in tampan99, open a support ticket immediately with your DANA reference number so we can investigate the deposit record.

OVO and GoPay usage

OVO and GoPay are alternative e-wallet options integrated into tampan99 for account holders in supported regions. To use OVO, link your OVO account during the account-opening process or from your account settings. You enter your OVO-registered phone number and confirm the link; thereafter, OVO deposits are one-click. GoPay follows the same process but requires your GoPay-registered phone or email. Both methods typically complete deposits within subject to verification. OVO and GoPay support the same deposit range as DANA (our welcome offer–20,000,000 per transaction). Both methods require you to have an active balance or a linked bank account within the OVO or GoPay app. If your e-wallet is low on funds, deposit will fail; reload your wallet and retry. Withdrawal requests to OVO or GoPay process within subject to verification, depending on your wallet's KYC status. Accounts with higher OVO or GoPay verification levels may see faster processing.

BCA, Mandiri, BRI, BNI virtual account

tampan99 offers bank virtual accounts (VA) for deposit and withdrawal, supported by Indonesia's major banks: BCA, Mandiri, BRI, and BNI. When you choose a bank VA at deposit, we generate a unique virtual account number tied to your tampan99 account. You transfer the desired amount to that VA from your personal bank account using your bank's mobile app or ATM. Virtual account deposits typically credit within subject to verification of your bank confirming the transfer. Withdrawal requests return funds to the same personal bank account (or a registered alternate account if you have set one). Bank VA withdrawals process within subject to verification on business days, though some banks process withdrawals even on weekends and public holidays. Virtual account numbers do not change between transactions; reuse the same VA for repeated deposits. If you want to change your withdrawal bank account, submit a request through your account settings and complete a verification step (usually a small test deposit) to confirm the new account is yours.

Fees, limits and verification

tampan99 does not charge deposit or withdrawal fees on our platform. However, your payment provider or bank may charge their own transaction fees—these appear in your payment provider's statement, not from tampan99. Deposit minimums are typically our welcome offer across all payment methods; maximums vary by method and account verification status. Unverified accounts may have lower account preferences (our welcome offer per day) until KYC is complete. Verified accounts can deposit up to our welcome offer per transaction and higher daily totals. Withdrawal limits follow similar rules: unverified accounts face a daily limit, while verified accounts enjoy higher ceilings. KYC verification is required for withdrawals above our welcome offer in a single request. To complete KYC, submit a clear photo of your ID (passport, driver's license, or national ID) and a selfie holding the ID. Verification typically completes within 24 hours. Once verified, your account enjoys standard limits and access to all payment methods.

Resolving a stalled transaction

If a deposit does not arrive within the expected window—e.g. subject to verification for e-wallet or subject to verification for bank VA—first check your payment provider's transaction history (DANA app, bank app, etc.) to confirm the payment was sent successfully. If your payment provider shows the transfer as completed, but tampan99 has not credited it, open a support ticket immediately. Include your payment method name, the timestamp of your deposit request, your payment reference or transaction ID (from your bank or e-wallet app), and the amount. Our team investigates the transaction record and credits your account if the payment was received but not processed by our system. This process typically takes 2–4 hours. If your payment provider shows the transfer as failed or pending, wait subject to verification and retry the deposit. If you see duplicate deposits in your tampan99 account, do not spend the balance; contact support with the transaction IDs so we can reverse the duplicate and ensure you are charged only once. For withdrawal delays, if your payout does not appear in your bank account or e-wallet after the documented window, verify that you submitted the withdrawal to the correct account; then open a support ticket with your withdrawal reference number for investigation.